Shipping Protection & Tipping Policy

At our store, we strive to provide the best possible shopping experience. To give our customers more control over their orders, we offer optional add-on services at checkout.

1. Completely Voluntary Services

Please note that Shipping Protection and Tipping are 100% voluntary. These are not required fees and are only added to your order if you manually select them.

  • Shipping Protection: An optional service to protect your package against loss, damage, or theft during transit.

  • Tipping: An optional way to show appreciation for our fulfillment and customer service teams.

2. Shipping Protection Details

If you choose to add Shipping Protection to your order, you are covered for a variety of in-transit issues. For the full list of coverage, exclusions, and how to file a claim, please visit our detailed policy page here: https://elnuvo.com/products/%F0%9D%97%A6%F0%9D%97%B5%F0%9D%97%B6%F0%9D%97%BD%F0%9D%97%BD%F0%9D%97%B6%F0%9D%97%BB%F0%9D%97%B4-%F0%9D%97%A3%F0%9D%97%BF%F0%9D%97%BC%F0%9D%98%81%F0%9D%97%B2%F0%9D%97%B0%F0%9D%98%81%F0%9D%97%B6%F0%9D%97%BC%F0%9D%97%BB

 

3. Change of Mind & Refund Policy

We want you to be completely satisfied with your purchase. If you added Shipping Protection or a Tip to your order and later change your mind, we are happy to provide a full refund for those specific amounts—no questions asked.

We will process your refund request immediately, even if your order has already been shipped. If you simply made a mistake during checkout, you are eligible for a full refund of these voluntary fees.

4. How to Contact Us

If you would like to request a refund for these services or have any questions, please reach out to us through any of the following channels found on our Contact Us page:

  • Text/SMS or Call:  +1(424) 407-3839

  • Email: support@elnuvo.com

Our customer support team is available to assist you swiftly and ensure your experience is worry-free.