Shipping Policy

At Elnuvo, we are committed to providing a seamless and professional delivery experience. Every order is handled with individual care to ensure your pet essentials arrive safely and promptly at your doorstep. We prioritize your peace of mind and strive to make every step of your journey with us smooth and reliable.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after your order confirmation.

You will receive a notification email once your order has shipped, including a tracking number so you can monitor its journey in real time.

2. Shipping Rates & Free Shipping

Standard Shipping:
For orders that do not meet the free shipping threshold, a flat-rate shipping fee of $5.99 will be applied at checkout.

Free Shipping Offer:
We are pleased to offer Complimentary Standard Shipping on all orders over $45.98.

3. Estimated Delivery Times

To maintain high standards of quality and product availability, we ship orders from our strategic regional distribution centers.

  • United States: 7–12 business days
  • Canada / United Kingdom / Europe: 7–15 business days
  • Australia / New Zealand / Asia: 8–15 business days

Note: These delivery times are estimates. While we do our best to ensure timely delivery, delays may occasionally occur due to customs clearance, weather conditions, or local carrier operations.

4. Order Tracking

Once your order ships, a tracking number will be sent to your registered email address. You can track your package via our Track Your Order page or directly through the carrier’s website.

Please allow up to 48 hours for tracking information to become active and update in the system.

5. Customs, Duties, and Taxes

Elnuvo is not responsible for any customs duties, taxes, or fees applied to international orders. Any charges imposed during or after shipping (including tariffs or taxes) are the responsibility of the customer.

6. Damaged or Lost Items

Your satisfaction — and your pet’s well-being — are our top priorities.

If your order arrives damaged, please contact our support team immediately at support@Elnuvo.com with clear photos of the damaged item and its packaging. We will prioritize a replacement or a full refund for items damaged during transit.

Damaged Items

If your order arrives damaged:

  • Email us photos within 72 hours of delivery
  • We’ll arrange a free replacement promptly

Lost or Stolen Packages

Elnuvo is not responsible for packages marked as “Delivered” by the carrier but reported as lost or stolen afterward. If this occurs, please:

  • Check with neighbors or household members
  • Contact the shipping carrier (USPS, UPS, FedEx, etc.) to file a claim

We will provide all necessary tracking information to support your claim; however, refunds cannot be issued for packages confirmed as delivered to the provided address.

7. Contact & Business Information

Brand Name: Elnuvo

Customer Support Email: support@Elnuvo.com

Customer Service Hotline: +1(323)604-1649

Business Address:
SIGILLATE INC
6275 Joyce Dr Suite 200, Arvada, CO 80403