Return and Refund Policy

At Elnuvo, your peace of mind is our priority. We are committed to providing a smooth and reassuring shopping experience and aim to resolve any issues or concerns as quickly and fairly as possible. This policy outlines how returns, exchanges, and refunds are handled with transparency and care.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, the item must be:

In the same condition as received
Unused, unworn, and with original tags (if applicable)
In its original packaging
Accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at support@Elnuvo.com. If your return request is approved:

We will provide a return shipping label
You will receive clear instructions on how and where to send your package

Important: Items returned without prior authorization will not be accepted.

3. Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (such as pet food or treats)
Custom or personalized products
Personal care items (such as grooming or hygiene products)
Hazardous materials, flammable liquids, or gases
Original shipping fees paid at checkout
Sale items and gift cards

5. Exchanges

The fastest way to receive the item you want is to return the original item. Once your return is approved, you may place a new order for the replacement item.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, in its original packaging, and include proof of purchase.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

Refunds will be issued to your original payment method
Please allow up to 10 business days for our team to process the refund

Your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at support@Elnuvo.com.

8. Return Address

A return shipping label provided by Elnuvo is required before sending any items back.

SIGILLATE INC
6275 Joyce Dr Suite 200, Arvada, CO 80403